October 2008 Newsletter
Cultural Diversity
Conducting Cross Cultural Interviews
If you are conducting an interview with an immigrant applicant, keep in mind the affect of cultural filters. Interviewer and interviewee bring different cultural expectations about both their roles as well as the interview process. An interviewer who makes decisions based only on his own cultural ideas, may miss out on talented applicants who may not fit into his frameowrk. Areas for miscommunication in the interview process include: [read more]
Workplace Communication
Phone Skills for Customer Service
When providing customer service over the phone, employees must not only assist the customer, but are often required to direct or screen calls, handle multiple lines, and take and leave messages. Here are 10 Dos and Don'ts for providing superior customer service over the phone. [read more]
Tips for foreign-born workers
Delivering Impactful Presentations
Delivering presentations offers multiple challenges to the immigrant employee. Like most people, they may dread public speaking and suffer physical reactions such as nervous stomach, sweaty palms or dry mouth. They also face additional hurdles when delivering presentation, including accent and cultural understanding of American presentation style. For the greatest impact when delivering your presentation here are 4 points to keep in mind [read more]
