Monthly Archives: November 2013

The 3 components of cross-cultural healthcare communication

The interdependence of competency levels in each area defines the quality of the communication. Cross-cultural communication in healthcare has 3 vital components: language fluency, culture, and health literacy. The culturally competent provider can assess a patient’s level in each of … Continue reading

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Giving Performance Feedback Across Cultures

Task-oriented cultures and relationship-oriented cultures give and receive feedback differently. A culturally competent manager is aware of these differences and can adjust communication accordingly. When giving performance feedback across cultures, always keep in mind, “What type of feedback will this … Continue reading

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