Monthly Archives: June 2014

10 ways to communicate better with LEP patients

Almost all healthcare facilities in the US serve some patients with limited English proficiency (LEP).  How you approach communication– how you speak and how you listen, has an enormous impact on the success or failure of the communication. Here are … Continue reading

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Healthcare Messaging Across Cultures

All healthcare organizations seek to educate their patients and increase healthcare literacy. Pamphlets and brochures can provide the correct information, but to be effective, they must be interesting and memorable to the reader. These preferences vary by culture. What cultures … Continue reading

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