Category Archives: cross cultural communication

SAPA 2016 Career Development Workshop

Come join our workshop! Enhancing Cultural Fluency and Becoming a Better Communicator Saturday, June 4, 2016 at Rutgers University, 675 Hoes Lane, West Piscataway, NJ 08854 This session will help students, employees, and managers communicate appropriately and deal effectively with … Continue reading

Posted in Asian culture, Language, accent reduction, cross cultural communication, cross cultural conflict | Tagged , , , | Leave a comment

What Makes You Awesome? Selling Yourself in the American Workplace

The ability to “sell yourself” with confidence is a key skill for success in American culture. American culture focuses on the individual. In interviews, performance reviews, meetings and presentations, people are are expected to “sell” themselves by stressing individual, quantifiable … Continue reading

Posted in American culture, Business, cross cultural communication, cross cultural negotiation | Tagged , , , | Leave a comment

10 ways to communicate better with LEP patients

Almost all healthcare facilities in the US serve some patients with limited English proficiency (LEP).  How you approach communication– how you speak and how you listen, has an enormous impact on the success or failure of the communication. Here are … Continue reading

Posted in cross cultural communication, customer service, healthcare | Tagged , , , , | Leave a comment

Pronunciation Errors for Chinese Speakers

When speaking in a second language, people will use the structures and style of their native language.  This is called first language transfer, or L1 transfer.  L1 transfer can affect one’s pronunciation, grammar, spelling, word choice, and communication style. To … Continue reading

Posted in Asian culture, Language, accent reduction, cross cultural communication | Tagged , , , , , , | 1 Comment

The 3 components of cross-cultural healthcare communication

The interdependence of competency levels in each area defines the quality of the communication. Cross-cultural communication in healthcare has 3 vital components: language fluency, culture, and health literacy. The culturally competent provider can assess a patient’s level in each of … Continue reading

Posted in cross cultural communication, healthcare | Tagged , , , | Leave a comment

Giving Performance Feedback Across Cultures

Task-oriented cultures and relationship-oriented cultures give and receive feedback differently. A culturally competent manager is aware of these differences and can adjust communication accordingly. When giving performance feedback across cultures, always keep in mind, “What type of feedback will this … Continue reading

Posted in Uncategorized, cross cultural communication | Tagged , , , , | 2 Comments

3 Keys to Improving Presentation Skills for Non-Native Speakers

Giving presentations is already nerve wracking. Non-native speakers face the additional challenges of language and cultural barriers to communication. Non-native speakers can dramatically improve their presentation skills and become significantly more understandable to the audience by focusing on three key … Continue reading

Posted in accent reduction, cross cultural communication | Tagged , , , , | 2 Comments

Should Physicians Tell Patients the Truth?

Many Western doctors believe it is best to give full disclosure to patients regarding the diagnosis, treatment options and potential outcomes of severe or life threatening illnesses. This is considered the patient’s right to autonomy. While patient autonomy is held … Continue reading

Posted in American culture, Arab culture, Asian culture, Hispanic culture, cross cultural communication, healthcare | Tagged , , , , , , , , , | Leave a comment

To learn English, learn about your own language

English language learners tend to use English in ways stylistically similar to their first language, both when speaking and writing. That is why an effective language  training program must include developing awareness of cultural norms of communication. Learners must identify … Continue reading

Posted in Language, accent reduction, cross cultural communication | Tagged , , , | Leave a comment

The Business Case for Culturally Competent Health Care

Culturally competent health care is good business. Health care organizations that can provide culturally and linguistically appropriate services to their diverse clientele at all points of contact will have better service delivery and health outcomes, while boosting the bottom line. … Continue reading

Posted in cross cultural communication, customer service, healthcare, managing diversity | Tagged , , , , , , | Leave a comment