Category Archives: cross cultural conflict

SAPA 2016 Career Development Workshop

Come join our workshop! Enhancing Cultural Fluency and Becoming a Better Communicator Saturday, June 4, 2016 at Rutgers University, 675 Hoes Lane, West Piscataway, NJ 08854 This session will help students, employees, and managers communicate appropriately and deal effectively with … Continue reading

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5 Ways to Encourage Punctuality and Time Consciousness

Concepts of time vary by culture. This can create cross cultural conflict or misunderstanding in the workplace. American managers who work with employees from polychronic cultures should be aware of these differences and apply techniques for encouraging monochronic awareness. How … Continue reading

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When My Time Isn’t Your Time

Time is a culturally bound concept. Hispanic, Arab, African and Asian cultures are polychronic. They see time as fluid and flexible, with schedules secondary to relationships. American culture, on the other hand, is monochronic. Time as rigid and inflexible, with punctuality, … Continue reading

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Stages of Cross Cultural Awareness

Cultural awareness is a way of thinking about and viewing the world. It means understanding, respecting and successfully interacting with those whose world views, values, behaviors, communication styles, customs and practices are different than one’s own. Cultural Awareness occurs in … Continue reading

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2 Culture Keys for Customer Service

Good customer service means different things to different people. To ensure culturally sensitive service, become an active listener and watcher to gain insight  into  customers’ values and beliefs and to avoid cross cultural conflict and miscommunication. Cultural identity influences the … Continue reading

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Getting Angry at Work: Affective and Neutral Cultures

If you’re angry or frustrated at work, would you say so? How would you express these feelings? Depending on whether your culture is Affective or Neutral, your answer will be very different. Affective or Neutral describes how overtly a culture … Continue reading

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Bribery Across Cultures

UK Macmillan publisher is in big trouble. It seems that they  gave bribes in Sudan for a textbook deal. In Sudan, a bribe is not an uncommon business practice, whereas in the UK, it’s illegal. In some cultures, bribes are … Continue reading

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East v West: Cultural Pictograms

Yang Liu is a designer who was born in China and raised in Germany. Her graphic designs showing cultural differences between East and West are both insightful and  humorous.  Below are some of her designs that help us  to understand … Continue reading

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3 Cross-Cultural Workplace Conflicts for Americans and Hispanics

Clearly, not all members of any group will behave in the same way. But managers who can recognize cultural patterns and communication styles of their diverse employees will be better able to avoid  cross cultural conflict in the workplace.  Here … Continue reading

Posted in American culture, Hispanic culture, cross cultural conflict | Tagged , , , , , , | 3 Comments