Category Archives: healthcare

Top 3 cultural clashes for foreign medical graduates

I just completed working with an organization whose employees interact with every foreign medical graduate who wants to become licensed in the US, the majority of whom are non-native speakers of English. Our training focused on developing the cultural competence … Continue reading

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10 ways to communicate better with LEP patients

Almost all healthcare facilities in the US serve some patients with limited English proficiency (LEP).  How you approach communication– how you speak and how you listen, has an enormous impact on the success or failure of the communication. Here are … Continue reading

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Healthcare Messaging Across Cultures

All healthcare organizations seek to educate their patients and increase healthcare literacy. Pamphlets and brochures can provide the correct information, but to be effective, they must be interesting and memorable to the reader. These preferences vary by culture. What cultures … Continue reading

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Using the explanatory model to understand your patient’s culture

The Explanatory Model in healthcare is used as a way to understand how patients view their conditions and their expectations surrounding a cure. In the Explanatory Model, providers uses open questions to uncover the patient’s experience, ascribed meaning and behavior … Continue reading

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The 3 components of cross-cultural healthcare communication

The interdependence of competency levels in each area defines the quality of the communication. Cross-cultural communication in healthcare has 3 vital components: language fluency, culture, and health literacy. The culturally competent provider can assess a patient’s level in each of … Continue reading

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10 cultural factors that influence health care

In order to improve health care delivery and outcomes, providers must develop the cultural competence to serve patients from diverse cultures. Western culture takes a biomedical approach to health care. However, many cultures take a more holistic approach that includes … Continue reading

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Should Physicians Tell Patients the Truth?

Many Western doctors believe it is best to give full disclosure to patients regarding the diagnosis, treatment options and potential outcomes of severe or life threatening illnesses. This is considered the patient’s right to autonomy. While patient autonomy is held … Continue reading

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Understanding Patients Customs and Beliefs

Clinical staff can improve their relationships with patients by understanding the diversity of health care customs and rituals across cultures.  Clinicians should also identify their own cultural filters and biases and how they impact client services. Understanding patients’ and one’s … Continue reading

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The Business Case for Culturally Competent Health Care

Culturally competent health care is good business. Health care organizations that can provide culturally and linguistically appropriate services to their diverse clientele at all points of contact will have better service delivery and health outcomes, while boosting the bottom line. … Continue reading

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5 Standards for Delivering Culturally Competent Healthcare

Culturally competent healthcare delivery is not just the right thing to do, it ‘s also good business sense. It is the culturally competent organization that will have a competitive edge in the health care market and a decreased likelihood of … Continue reading

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