Category Archives: managing diversity

The Business Case for Culturally Competent Health Care

Culturally competent health care is good business. Health care organizations that can provide culturally and linguistically appropriate services to their diverse clientele at all points of contact will have better service delivery and health outcomes, while boosting the bottom line. … Continue reading

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5 Ways to Encourage Punctuality and Time Consciousness

Concepts of time vary by culture. This can create cross cultural conflict or misunderstanding in the workplace. American managers who work with employees from polychronic cultures should be aware of these differences and apply techniques for encouraging monochronic awareness. How … Continue reading

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When My Time Isn’t Your Time

Time is a culturally bound concept. Hispanic, Arab, African and Asian cultures are polychronic. They see time as fluid and flexible, with schedules¬†secondary to relationships. American culture, on the other hand, is monochronic. Time as rigid and inflexible, with punctuality, … Continue reading

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Stages of Cross Cultural Awareness

Cultural awareness is a way of thinking about and viewing the world. It means understanding, respecting and successfully interacting with those whose world views, values, behaviors, communication styles, customs and practices are different than one‚Äôs own. Cultural Awareness occurs in … Continue reading

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Conducting Cross Cultural Interviews

An interviewer who makes decisions based only on his own cultural ideas may miss out on talented applicants who may not fit into his framework. Areas for miscommunication in the interview process include: Group v individual orientation American culture focuses … Continue reading

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