Tag Archives: cross cultural communication

SAPA 2016 Career Development Workshop

Come join our workshop! Enhancing Cultural Fluency and Becoming a Better Communicator Saturday, June 4, 2016 at Rutgers University, 675 Hoes Lane, West Piscataway, NJ 08854 This session will help students, employees, and managers communicate appropriately and deal effectively with … Continue reading

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What Makes You Awesome? Selling Yourself in the American Workplace

The ability to “sell yourself” with confidence is a key skill for success in American culture. American culture focuses on the individual. In interviews, performance reviews, meetings and presentations, people are are expected to “sell” themselves by stressing individual, quantifiable … Continue reading

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10 ways to communicate better with LEP patients

Almost all healthcare facilities in the US serve some patients with limited English proficiency (LEP).  How you approach communication– how you speak and how you listen, has an enormous impact on the success or failure of the communication. Here are … Continue reading

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The 3 components of cross-cultural healthcare communication

The interdependence of competency levels in each area defines the quality of the communication. Cross-cultural communication in healthcare has 3 vital components: language fluency, culture, and health literacy. The culturally competent provider can assess a patient’s level in each of … Continue reading

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To learn English, learn about your own language

English language learners tend to use English in ways stylistically similar to their first language, both when speaking and writing. That is why an effective language  training program must include developing awareness of cultural norms of communication. Learners must identify … Continue reading

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Who Is Responsible For The Message?

Good communication is a culturally-bound concept. What is appropriate and effective in one culture may not be so in another. However, regardless of culture, all communication carries a message. But who is responsible for making sure that message gets transmitted? … Continue reading

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Accents in the Workplace

Everyone has an accent. Accent marks one’s native language and geographic region, among other things.  A wide range of  research has shown that your accent affects how others perceive you, and may even judge you on issues unrelated to accent.  … Continue reading

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2 Culture Keys for Customer Service

Good customer service means different things to different people. To ensure culturally sensitive service, become an active listener and watcher to gain insight  into  customers’ values and beliefs and to avoid cross cultural conflict and miscommunication. Cultural identity influences the … Continue reading

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Getting Angry at Work: Affective and Neutral Cultures

If you’re angry or frustrated at work, would you say so? How would you express these feelings? Depending on whether your culture is Affective or Neutral, your answer will be very different. Affective or Neutral describes how overtly a culture … Continue reading

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Communication and Cultural Thought Patterns

Being a good communicator has different meanings in different cultures.  In order to communicate effectively across cultures, you need to understand the cultural thought patterns behind the language of communication. These thought patterns influence the way native speakers of a  … Continue reading

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