I just completed working with an organization whose employees interact with every foreign medical graduate who wants to become licensed in the US, the majority of whom are non-native speakers of English. Our training focused on developing the cultural competence and...
Good customer service means different things to different people. Here are 5 ways to develop your cultural competency for customer service, and have a greater opportunity to attract and retain diverse customers. 1. Know your clientele. Spend time talking with clients...
Differences in morals and ethics can lead to a great deal of cross cultural conflict. How a culture applies morals and ethics can be described as either Universalist or Particularist. Particularist or Universalist? Latin, African, and Asian cultures are...
Cultural awareness is a way of thinking about and viewing the world. It means understanding, respecting and successfully interacting with those whose world views, values, behaviors, communication styles, customs and practices are different than one’s own. Cultural...
If you’re angry or frustrated at work, would you say so? How would you express these feelings? Depending on whether your culture is Affective or Neutral, your answer will be very different. Affective or Neutral describes how overtly a culture expresses emotions....