Good customer service means different things to different people. Here are 5 ways to develop your cultural competency for customer service, and have a greater opportunity to attract and retain diverse customers. 1. Know your clientele. Spend time talking with … Continue reading →
Good customer service means different things to different people. To ensure culturally sensitive service, become an active listener and watcher to gain insight into customers’ values and beliefs and to avoid cross cultural conflict and miscommunication. Cultural identity influences the … Continue reading →
