Cultural Understanding

CAL Learning culture programs teach you to communicate appropriately and deal effectively with colleagues and customers from different backgrounds. As a result of training, you can expect to see improved customer service, greater team effectiveness and greater flexibility in communicating with members of different cultures.

  • Discover the dimensions of culture that create our different behaviors and beliefs
  • Identify your and others’ cultural filters, and their impact on communication
  • Provide culturally sensitive service that meets the expectations of your diverse clientele
  • Recognize and avoid potential cross-cultural conflict
  • Gain flexibility communicating, both in speaking and writing, with different cultural communication styles

Workshops in:

  • Developing Cultural Competence
  • Cultural Sensitivity for Customer Service
  • Managing Conflict in a Diverse Workplace
  • Customized Programs

Cultural Understanding in Healthcare

Develop the cultural competency of your staff to best serve patients from different cultures. Improve healthcare delivery through understanding the diversity of healthcare customs and beliefs. See how culture influences expectations and behaviors for both client and service provider.

Online Training

Cultural Competency for Healthcare Providers

This online course is designed to develop the cultural competency of both clinical and non-clinical staff, in order to improve healthcare communication, delivery and outcomes, with patients from different cultures. After completing this course, you will be able to:

  • Define culture and cultural competence in healthcare
  • Identify your own cultural filters and biases, and how they impact patients
  • Describe 5 key differences between high and low context cultures and their impact on healthcare delivery and outcomes
  • Recognize healthcare barriers for minority and LEP (limited English proficiency) patients
  • Recognize the 3 building blocks of effective communication between caregiver and patient
  • Use the Explanatory Model to gain insight into patient’s beliefs and customs

If you are a registered user login here, or contact us to learn more.

Onsite Workshops

Instructor-led onsite workshops. Half and full day programs.

  • Understanding Patients’ Customs and Beliefs
  • Client Services for Limited English Proficiency

Looking for a culture training for healthcare course to add to your LMS?

Only have a few employees to train? Then online training is your answer.

Onsite Training for
Your Company

Our courses on cultural understanding help your employees find common ground and reduce conflict.

We hired Lauren to teach Cultural Competency to our staff, who interact daily with foreign medical students, doctors, and facilities worldwide. All told, five departments went through the training, and each set of evaluations were excellent, especially commenting on Lauren's knowledge of the subject.
As the training manager, I worked with Lauren directly… I would highly recommend her for any training she offers.

J. B. Benefits and Training Manager Healthcare Industry

Featured Blog Posts

Accent Errors of Speakers from South East Asia

South East Asia covers many cultures and many languages. This includes India, Pakistan, Bangladesh, Nepal, Sri Lanka and others. While each are unique, they also share common threads. Speakers of South East Asian languages often share common pronunciation errors when speaking English. Speakers of South East Asian languages: 1. Don’t have aspirated consonants (pronounced with… Read More

How to pronounce the letter L

L Correctly pronouncing /l/ is very difficult for many non-native speakers. /l/ is commonly confused with/r/ or /w/. If you don’t have /l/ in your language, you will have to retrain your muscle memory.  You must focus on proper placement for your tongue, lips, jaw and air flow. Making /l/ /l/ is made differently depending… Read More

The 3 components of cross-cultural healthcare communication

The interdependence of competency levels in each area defines the quality of the communication. Cross-cultural communication in healthcare has 3 vital components: language fluency, culture, and health literacy. The culturally competent provider can assess a patient’s level in each of the 3 areas and adjust communication accordingly, to increase the chance of successful healthcare delivery… Read More