Cultural Understanding
CAL Learning culture programs help you communicate appropriately and deal effectively with colleagues and customers from different backgrounds. As a result of training, you can expect to see improved customer service, greater team effectiveness and greater flexibility in communicating with members of different cultures.
- Expand your knowledge of other cultures, and the benefits of a culturally diversity
- Gain flexibility in communicating with different communication styles
- Discover the dimensions of culture that create our different beliefs, world views, and daily behaviors
- Identify your and others’ cultural filters, and their impact on communication
- Provide culturally sensitive service that meets the expectations of your diverse clientele
- Recognize and avoid potential cross-cultural conflict
Workshops in:
- Cultural Bias and Learning from Difference
- Developing Cultural Competence
- Cultural Sensitivity for Customer Service
- Working on Multicultural Teams
- East Meets West: Communicating Effectively Across Cultures
- Assertiveness Training
- Customized Programs