Cultural Understanding

CAL Learning culture programs help you communicate appropriately and deal effectively with colleagues and customers from different backgrounds. As a result of training, you can expect to see improved customer service, greater team effectiveness and greater flexibility in communicating with members of different cultures.

  • Expand your knowledge of other cultures, and the benefits of a culturally diversity
  • Gain flexibility in communicating with different communication styles
  • Discover the dimensions of culture that create our different beliefs, world views, and daily behaviors
  • Identify your and others’ cultural filters, and their impact on communication
  • Provide culturally sensitive service that meets the expectations of your diverse clientele
  • Recognize and avoid potential cross-cultural conflict

Workshops in:

  • Cultural Bias and Learning from Difference
  • Developing Cultural Competence
  • Cultural Sensitivity for Customer Service
  • Working on Multicultural Teams
  • East Meets West: Communicating Effectively Across Cultures
  • Assertiveness Training
  • Customized Programs

Training for
Your Company

Our courses on cultural understanding help your employees find common ground and reduce conflict.

We hired Lauren to teach Cultural Competency to our staff, who interact daily with foreign medical students, doctors, and facilities worldwide. All told, five departments went through the training, and each set of evaluations were excellent, especially commenting on Lauren's knowledge of the subject.
 
As the training manager, I worked with Lauren directly… I would highly recommend her for any training she offers.

J. B. Benefits and Training Manager Healthcare Industry

  

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