May 23, 2011 | cross cultural communication, customer service, healthcare, managing diversity
Culturally competent health care is good business. Health care organizations that can provide culturally and linguistically appropriate services to their diverse clientele at all points of contact will have better service delivery and health outcomes, while boosting...
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Apr 6, 2011 | cross cultural communication, cross cultural conflict, managing diversity, time
Concepts of time vary by culture. This can create cross cultural conflict or misunderstanding in the workplace. American managers who work with employees from polychronic cultures should be aware of these differences and apply techniques for encouraging monochronic...
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Apr 6, 2011 | cross cultural conflict, managing diversity, time
Time is a culturally bound concept. Hispanic, Arab, African and Asian cultures are polychronic. They see time as fluid and flexible, with schedules secondary to relationships. American culture, on the other hand, is monochronic. Time as rigid and inflexible, with...
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Mar 16, 2011 | cross cultural communication, cross cultural conflict, managing diversity, Uncategorized
Cultural awareness is a way of thinking about and viewing the world. It means understanding, respecting and successfully interacting with those whose world views, values, behaviors, communication styles, customs and practices are different than one’s own. Cultural...
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Apr 28, 2010 | American culture, Asian culture, Business, cross cultural communication, Hispanic culture, managing diversity
An interviewer who makes decisions based only on his own cultural ideas may miss out on talented applicants who may not fit into his framework. Areas for miscommunication in the interview process include: Group v individual orientation American culture focuses on the...
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