Mar 28, 2022 | communication skills, cross cultural communication, professional development, Uncategorized
Cultural differences (such as respect for hierarchy) strongly impact how we define passive, aggressive, or assertive behaviors, and for many, assertiveness is a new and uncomfortable skill. In this video, learn language and techniques to be an assertive communicator...
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Jan 23, 2022 | Business, communication skills, cross cultural communication, professional development, Uncategorized
If grammar and vocabulary are “WHAT we say” then language functions are “HOW we say it.” How we say it is deeply tied to culture. Many non-native speakers who are fluent in English still struggle with some English language functions that may...
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Apr 1, 2019 | accent reduction, cross cultural communication, Language, presentation skills
When speaking in English, Chinese speakers usually pronounce each word, and often each syllable, separately and with equal stress. English speakers use linking to run words together to sound fluid. They do not speak word by word. Rules for linking are formed by...
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Jun 1, 2016 | accent reduction, Asian culture, cross cultural communication, cross cultural conflict, Language
Come join our workshop! Enhancing Cultural Fluency and Becoming a Better Communicator Saturday, June 4, 2016 at Rutgers University, 675 Hoes Lane, West Piscataway, NJ 08854 This session will help students, employees, and managers communicate appropriately and deal...
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Oct 13, 2015 | American culture, Business, cross cultural communication, cross cultural negotiation
The ability to “sell yourself” with confidence is a key skill for success in American culture. American culture focuses on the individual. In interviews, performance reviews, meetings and presentations, people are are expected to “sell” themselves by stressing...
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Jun 13, 2014 | cross cultural communication, customer service, healthcare
Almost all healthcare facilities in the US serve some patients with limited English proficiency (LEP). How you approach communication– how you speak and how you listen, has an enormous impact on the success or failure of the communication. Here are 10 things you can...
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