Jun 1, 2016 | accent reduction, Asian culture, cross cultural communication, cross cultural conflict, Language
Come join our workshop! Enhancing Cultural Fluency and Becoming a Better Communicator Saturday, June 4, 2016 at Rutgers University, 675 Hoes Lane, West Piscataway, NJ 08854 This session will help students, employees, and managers communicate appropriately and deal...
Read More
Apr 6, 2011 | cross cultural communication, cross cultural conflict, managing diversity, time
Concepts of time vary by culture. This can create cross cultural conflict or misunderstanding in the workplace. American managers who work with employees from polychronic cultures should be aware of these differences and apply techniques for encouraging monochronic...
Read More
Apr 6, 2011 | cross cultural conflict, managing diversity, time
Time is a culturally bound concept. Hispanic, Arab, African and Asian cultures are polychronic. They see time as fluid and flexible, with schedules secondary to relationships. American culture, on the other hand, is monochronic. Time as rigid and inflexible, with...
Read More
Mar 16, 2011 | cross cultural communication, cross cultural conflict, managing diversity, Uncategorized
Cultural awareness is a way of thinking about and viewing the world. It means understanding, respecting and successfully interacting with those whose world views, values, behaviors, communication styles, customs and practices are different than one’s own. Cultural...
Read More
Sep 27, 2010 | cross cultural communication, cross cultural conflict, customer service
Good customer service means different things to different people. To ensure culturally sensitive service, become an active listener and watcher to gain insight into customers’ values and beliefs and to avoid cross cultural conflict and miscommunication....
Read More
Jun 10, 2010 | cross cultural communication, cross cultural conflict, cross cultural negotiation, Language
If you’re angry or frustrated at work, would you say so? How would you express these feelings? Depending on whether your culture is Affective or Neutral, your answer will be very different. Affective or Neutral describes how overtly a culture expresses emotions....
Read More