Category Archives: customer service

10 ways to communicate better with LEP patients

Almost all healthcare facilities in the US serve some patients with limited English proficiency (LEP).  How you approach communication– how you speak and how you listen, has an enormous impact on the success or failure of the communication. Here are … Continue reading

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5 Best Practices for Serving Diverse Customers

Good customer service means different things to different people. Here are 5 ways to develop your cultural competency for customer service, and  have a greater opportunity to attract and retain diverse customers. 1. Know your clientele. Spend time talking with … Continue reading

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The Business Case for Culturally Competent Health Care

Culturally competent health care is good business. Health care organizations that can provide culturally and linguistically appropriate services to their diverse clientele at all points of contact will have better service delivery and health outcomes, while boosting the bottom line. … Continue reading

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5 Standards for Delivering Culturally Competent Healthcare

Culturally competent healthcare delivery is not just the right thing to do, it ‘s also good business sense. It is the culturally competent organization that will have a competitive edge in the health care market and a decreased likelihood of … Continue reading

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2 Culture Keys for Customer Service

Good customer service means different things to different people. To ensure culturally sensitive service, become an active listener and watcher to gain insight  into  customers’ values and beliefs and to avoid cross cultural conflict and miscommunication. Cultural identity influences the … Continue reading

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